Cancellation & Refund Policy

Last updated: 24 October 2026

1. Your 14-day right to cancel

If you book online, by phone or by message, rather than in person, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of the day we confirm your booking, without giving a reason.

• If no session has taken place yet, you get a full refund.
• If you asked for sessions to start within those 14 days and then cancel, we'll refund what you paid minus a fair amount for the sessions you've already had. For a block, that's the block price per session (for example £86 per session for a 5-session block) for each session used.
• If the service has been provided in full within the 14 days at your request, for example a single session that has already taken place, you no longer have the right to cancel it.

When you book, we'll ask you to confirm that you want your session to take place within the 14-day period and that you understand this.

How to cancel within 14 days

Tell us clearly, by email to Kabilsaid81@gmail.com or by message. You can use the model form below, but you don't have to. We'll refund you within 14 days of you telling us, using the same payment method you used.

2. Moving or cancelling a session

• At least 24 hours' notice: move the session to another time or cancel it free of charge. For a single session you get a full refund. For a block, the session goes back into your block.
• Less than 24 hours' notice, or not turning up: the session is charged in full, or counted as used from your block.
• Illness, injury or an emergency: if you couldn't reasonably have given notice, tell us as soon as you can and we'll move your session instead of charging it.
• Lateness: if you arrive late, the session still finishes at the booked time.

3. Block sessions

• Blocks must be used within 3 months of purchase. If a long injury or illness stops you training, tell us and we'll pause your block.
• After the 14-day cancellation period, you can ask to cancel a block and get a refund for the unused sessions. We'll deduct the sessions you've used at the single-session price (£90 per 60-minute session), because the block discount applies only to the full block.

4. If we cancel

If Said has to cancel a session, we'll tell you as soon as possible and offer you a new time. If that doesn't suit you, you get a full refund for that session, or the session goes back into your block.

5. Your other legal rights

Under the Consumer Rights Act 2015, our services must be provided with reasonable care and skill. If they're not, you're entitled to have the session provided again or, if that isn't possible, a price reduction. Nothing in this policy affects these rights.

6. Model cancellation form

Complete and send this form only if you want to cancel within the 14-day period.

To: Said Kabil, London, United Kingdom (full postal address on request by email), Kabilsaid81@gmail.com

I hereby give notice that I cancel my contract for the supply of the following service:

Ordered on:

Name:

Address:

Signature (only if this form is sent on paper):

Date: